What protections or mechanisms are there to avoid fraudulent bookings and chargebacks?

Xeni has implemented Riskified, which protects against credit card fraud for our main inventory types. Xeni also uses payment gateway partners with sophisticated fraud detection systems. In your command center, Xeni also gives your agency owner the ability to deactivate any client who might be a potential fraud. For “friendly fraud” chargebacks such as credit not processed, product not received, or product unacceptable, the agency is responsible for its own chargebacks unless Xeni or the vendor has made a technical error (for example, if the hotel was somehow closed down, the vendor would refund the booking).