Airline credit redemption
Cancel your flight
Loyalty programs
Choosing seats and meal plan
TSA-precheck and Global Entry
Name changes on ticket
Xeni customer support
Can I earn commissions on flights?
Are flights offered at wholesale rates?
Where does Xeni get its flights inventory?
Can I access a GDS terminal?
Where can I find the PNR?
How do I ticket a flight?
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Will I be charged a fee for refunds?
What is the cancellation policy?
Receipts for bookings
How does the transaction appear on the traveler’s credit card statement?
How does Xeni handle chargebacks?
Can I use my loyalty points?
Cancel or modify your hotel booking
Are hotels offered at wholesale rates?
What hotel suppliers does Xeni carry?
Where do the ratings on hotels come from?
Cancel or modify your car rental booking
Are car rentals offered at wholesale rates?
What car rental suppliers does Xeni carry?
What support does Xeni provide to the travel agent?
What support does Xeni provide to the traveler?
Where is your support team based?
Are we a host agency?
How do I set up my mark-ups?
How do I change my password?
Can the traveler buy now and pay later?
How is the credit card payment cost handled?
How do I pay in Crypto?
What agency name will the traveler see on their credit card?
What credit cards do you accept?
What protections or mechanisms are there to avoid fraudulent bookings and chargebacks?
Is the booking engine PCI compliant? What kind of encryption is used to protect sensitive information?
How do I activate my payments?
Why is there a $1.00 charge on my statement?
Why did my credit card authorization fail?
How does the booking engine handle taxes and fees?
How are my commissions handled from an income tax perspective?
Can I integrate Xeni with other applications?
Can I onboard my own inventory or commercial relationships?
How do I add a sales agent to my site?
How many sales agents can I add?
What does the restricted/not restricted toggle mean for sale agents?
Can bookings be attributed to a specific sales agent?
Can my sub-agents be located anywhere in the world?
Will you pay out my sub-agents for their commissions?
When you email the items in the cart to a client, can the client book that trip themselves from the email?
When you email an itinerary to a client, how long will that pricing last?
Can itineraries or quotes be texted or just email?
If you book something for a client, is there a way for the client to see the trip details in their dashboard?
Is there a way for a traveler’s passport, frequent flier miles, Known Traveler number and other information to be stored in their profile?
Can the site subscriber sign up our travelers, or do they have to sign up on their own?
How is customer data protected?
Can the booking engine be customized to match the look and feel of our website? Can we add our own branding elements to the booking engine?
Domain Set up
What is a subdomain?
Will Xeni market directly to the travelers I onboard on my site?
Are sales through this platform credited to the site owner’s IATA or Xeni’s?
Xeni refund and cancellation policy.
Who gets emails when bookings are made?
Is it possible to make group reservations?
How do I get paid commissions?
When do I get paid my commissions?
Can I sell packages on Xeni?
Which cruiselines do we offer?
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